I had booked a prenatal appointment and had read their cancel policy which is reasonable. I wake up at 4am for work every day, so when I was done I sat down and fell asleep which is expected when you're up that early and super preganant. Like last trimester pregnant. I explained this on the phone and they didn't care. They said I could come in for the remainder of the appointment which would be a whole 10min! I'm sorry, but I feel that a company should make an expection if it's the first time you have ever missed or if you're pregnant. I have never been to this place but I know that I will never be going there because of the poor costumer service!
Terrible experience.....even when paying the monthly contract it's very hard to get appointments. The manager is very unprofessional, rude, and yes a little racist. My draft date was misconscrewed on their end and I was told I was hard to deal with. What ever happen to respect for the customer? I won't go on but neither will my membership. Stay away. They suck.
Absolutely amazing. I had previously gotten one of the WORST massages of my life as leaving that place I called Massage Envy. The girl was really nice and informative, was able to get an appointment immediately. Micheal was fantastic. I feel 100X better than before I walked into my first massage. They have the best costumer and if you're needing deep tissue MICHEAL is your guy!!
I've had multiple issues with this location. the front desk are either rude or uninformed. they simply don't care. Now today was my last straw. the massage therapist refused to give a massage because my neck hurt. ya i slept wrong, im here because i have some pain. you mean people come here not needing a muscle rubbed? he walked with me back to the front desk and told the receptionist "she has an acute neck injury, i wont work on that" as soon as he said that, i said WHAT?? injury? acute? dude i woke up wrong and have neck stiffness and soreness i wasn't in a vehicle crash ffs. that right there told me the guy has no idea what he's doing and probably shouldn't be working as a therapist. they were SO RUDE and wouldn't refund my money or my sessions. told me i can keep it as a credit. why on earth would i drive an hour to come to a place that was rude? on my out i even heard a receptionist say "she has a point, thats kind of stealing" i will now drive an extra 20 minutes to finish up my remainder sessions and cancel. well thats the plan until i get a call or email returned from corporate since i filed a complaint with everyone involved.
Bad location/management/owners/staff. My wife had a membership with Green Hills location (different owners and better people) and had to cancel her contract early - no problems, no questions. I tried to cancel my membership with Murfreesboro location and Joyce personally called me to say I cannot do that, bad mouthed Green Hills saying they shouldn't have let my wife cancel either and told me I only have an option to freeze my account for 6mths and then they will process a payment. I recommend everyone signing up with Green Hills location and not this one unless you want to be stuck for a year dealing with people like Joyce who talk over you while you're trying to explain why you need to cancel. Also their replies to all reviews stating "sorry to hear that contact us at blah blah blah to better assist you" does nothing.
Massage Envy Murfreesboro is a US Beauty Salon based in Murfreesboro, Tennessee. Massage Envy Murfreesboro is located at 2615 Medical Center Pkwy Ste 1760, Murfreesboro, TN 37129, USA.
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