These Thieves . .stole my vacation money while they "cleaned" the inside and wiped the Windows. Don't trust this place. Stay Away
We scheduled our car for an 8am detailing a week in advance and were told to have it in a little before 8 and it would take four hours. We dropped the car off at 7:40, and when we came back to pick it up after 12:30, it hadn't even been started yet. We were then told it would be done by closing at 5. Spoiler alert: it wasn't. None of the door jambs had been cleaned, there were still leaves, dirt, and soil throughout all of them. The tires hadn't been washed. The wheel wells were still muddy. There was still pet hair on the carpet, and when we pointed it out, the associate who had done the "detailing" said it was really stubborn and suggested we try a lint roller. It was then 5:20 and I asked to speak to a manager because if there's been zero attention to detail, I'm not paying for a detailing. The woman at the counter was exceptionally rude and tried to tell me they spent "so much" time on our car. But by my math, if they hadn't even started by 12:45, and it was just coming out of the car wash when we got there at 5, it seems unlikely they spent 4 hours on it. In fact, my best guess is they had just started it when we called at 4 to make sure it would be done by 5. We then had to wait another 20 minutes before the manager came in to speak to us. He tried to say, "it's not like you're paying for a $200 detailing, you're payton for a $130 detailing," and asked what I expected. Frankly, I expected a detailing. I expected a clean car. They hadn't even done all of the things that are included in a premium car wash, let alone cleaned the details. Every person there was rude, and they did give us a discount since it clearly wasn't done, but $95 was still more than it was worth. If you schedule your clients for an 8am job for something that is by appointment only, then clean their car at 8am. Don't make an excuse about how drop-in car washes gave you a busy day. Don't call a half-assed car wash a detailing. Don't call it a detailing if you don't own the tools to get pet hair out of a car that was pretty clean when it was dropped off in the first place. And don't be rude to a customer because they suggest that maybe they should actually be getting the service they paid for. I'm honestly not usually one to fuss, but this was obscene. I normally wouldn't get my car detailed, but we're a military family moving overseas and there are strict requirements for shipping a vehicle, spit needed to be done. Instead, we wasted hours and hours of our day because this business couldn't follow its own schedule, and then on top of that, we still had to go home and finish detailing our own car that night.
They did great job !
These guys do a great job for the price and fast!
Murfreesboro Smith Brothers Car Wash is a US Car Wash based in Murfreesboro, Tennessee. Murfreesboro Smith Brothers Car Wash is located at 1103 Memorial Blvd, Murfreesboro, TN 37129, USA.
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