I took my car to Abra because my insurance recommended them and they were very rude to me when I dropped it off until I threatened to take it elsewhere. Days went by and when I called my insurance company to extend my car rental they informed me my car was done two days prior, when nobody called me. Upon the insurance company investigating they established that they could not fix it due to pre-existing damage, which I understand. What I do not understand is how they kept my car for days beyond what they should have without contacting either my insurance company or myself to let us know. Ridiculous.
They do not tell you everything you need to bring before coming. The communication lacks.
I own a business and can honestly say this is the worst body shop I have ever stepped foot in.I gave it a 1 star cause I couldn't give this wannabe body shop a zero....so here is my story I had my 09 Altima that was hit in the bumper (allowing it to drag on drivers side) and a 2 inch dent in the quarter panel towed.So one my employees,that hit me,insurance sent it to this circus body shop.After getting it towed there I thought it was getting fixed then 4 days later I got a call saying that I had to sign papers allowing ABRA to work on my vehicle. While I was there a woman that worked for ABRA wanted me to unload my trunk.So while I was unloading my trunk she starts ripping my bumper off my vehicle cutting her left index finger while doing so then she has me pop my trunk and unload my trunk then she ask my husband for a knife and starts hacking away cutting interior carpet and plastic plugs holding the carpet to the inliner of my trunk,then she starts talking how much she makes a hour and what kind of cheap school she went all this was very strange and was not normal at considering my husband worked for Alexander Ford Body Shop from "96"-"2002" and he said he has never seen something so strange .So ABRA keeps my car for 2 and a half weeks and never got a call or text then finally i decided to see where my car was at as far as being fixed.When I do call they said they haven't even started on it due to a rebuilt title.How unprofessional for a place not to tell someone that they haven't started on my vehicle.Then they tell the insurance that its $1500 job to fix my car.i have had 5 estimates and none of them are even close to $1500.This place is the most unprofessional place I have ever witnessed.As a professional business owner that have had my own business for 26 years and never treated a customer the way they treat theirs.I don't see this business staying in business over 3-4 years at the max.The only reason they are open is their cheap pull a part-parts and cheap labor.i seen some their paint work and I have seen better paint from a guy painting under a shade tree on a hot summer day.IF YOU GO HERE YOU ARE DESPERATE OR DON'T CARE WHAT YOUR PAINT AND BODY JOB LOOKS LIKE AND LOOKING FOR THE CHEAP WAY OUT.I WOULDN'T SEND MY WORST ENEMY TO ABRA.CAUSE ABRA CADABRA IS WHAT YOUR GOING TO GET,YOUR NORMAL CAR TURNED INTO A PIECE OF SPRAY PAINT JUNK.
Asked for help with a broken body piece and was told they don't do that. Am I confused or are they? I would have figured an "Auto Body & Glass" shop is the optimal place to get that done at.
Pathetic excuse for a Auto body shop. Hold my truck for almost a week before saying they can't fix it even though they send text updates saying it's going swell. The next body shop shows me why they won't fix it. They aren't going to make any money off of it. Underestimate the damage to the vehicle. The labor time they claimed would take a super hero to do. They just didn't care. This is why my boss left you and why the guy working on my truck left you. Do not go here! Shop local
Abra Auto Body Glass is a US Car Repair based in Murfreesboro, Tennessee. Abra Auto Body Glass is located at 2315 NW Broad St, Murfreesboro, TN 37129, USA.
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