Made an appointment at 11:00 a.m. to get new tires and an alignment done on my car. They didn’t even look at my car until over a hour and a half past my appointment time. Not only did I have to drive an hour to get these services done, but I was stuck without a vehicle for over an hour and a half. It is now 1:30 and I still do not have my vehicle. NOT A HAPPY CUSTOMER. WILL NOT be back here.
Good customer service but very small parking area.
Decided to change my rating of this Firestone from a 3 star to a 1 star since there is an employee that decided to rate it as a 5 star to artificially inflate their rating. This place is mildly OK, they take their sweet time getting anything done and have left my car with hand prints on it a couple of times.
All in all, it's a great vehicle repair shop.
Fast and friendly service. I like that they don't try to upsale me something every time I go in for an oil change. I've been pleased with their work.
Also, if you qualify for their line of credit then you can always count on getting your repair done immediately even if you don't have the money immediately available for the repair. This is very convenient and helpful in many situations where your vehicle decides to break down when your funds are tied up or maybe even non-existent at the moment.
This has been our family mechanic shop for years. They have always been good to my mother and me. They make recommendations for things that we might not realize need to be regularly checked or fixed whenever we take our vehicle in and have always been very reasonable about not charging us for simple fixes or minor issues like a broken sensor that makes the check-engine light come on or refilling air in tires whenever the TPMS light comes on. They are also very efficient and speedy about most repairs. The staff are all very friendly and try to make you feel as comfortable as possible in situations where they know a malfunctioning automobile can be a huge stress factor on the customer. I definitely recommend taking your car here.
Firestone Complete Auto Care is a US Car Repair based in Murfreesboro, Tennessee. Firestone Complete Auto Care is located at 303 W College St, Murfreesboro, TN 37130, USA.
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