Worst experience I have ever had. Rented only about a week ago. Just got a TV. Buddy took out 20$ out of my account 5 days later. I called complained with my husband and they said we will refund and fix it. My payments are set up to be every Saturday because that’s when I get paid. Not only did they take 20$ they overdrafted my account and my bank charged be a 35$ overdraft fee. So Friday rolls around and buddy takes another 20$ And I got charged another 35$ charge. So I called and complained and the OWNER said “well sounds like we can’t do business.” WORST COSTUMER SERVICE EVER. AVOID THIS PLACE AT ALL COST. THEY ARE ABSOLUTELY TERRIBLE.
Where do we begin?
Does not even deserve a star, money hungry idiots. David is terrible. When a person calls to tell you that there is an UNAUTHORIZED CHARGED ON AN ACCOUNT you should refund it. When it was home-smart at least Josh had a little more consideration to what the heck he was doing and how he treated his customers. Josh ALWAYS went out of his way to help me and my family. Being told I can't have a charged reversed AFTER YOU RAN MY CARD THAT WAS NOT SUPPOSED TO BE ON FILE or AUTHORIZED AT THAT even with valid proof of identification of myself and the card present. What a joke this place is. Will never recommend or make any further rental purchases just for the way I was spoke to, and the unprofessional-ism presented over the phone.
I HAVE BEEN WITH THIS COMPANY SINCE IT WAS CRUSADERS, THAN HOME SMART NOW BUDDIES. WITH THE FIRST TWO COMPANIES I HAVE NEVER HAD A PROBLEM WITH THE SERVICE OR STAFF. LOVE THEM TO PIECES, BUT SINCE THEY HAVE BECAME BUDDIES AND THEY HAVE GONE THREW MANAGERS THEY ARE ALWAYS RUDE MAKING CUSTOMERS WHO HAVE BEEN CUSTOMERS FOR A VERY LONG TIME IF THEY MISS A PAYMENT THEY HAVE TO GO ON AUTO PAY AND THAT IS NOT RIGHT SOME TIMES IN LIFE THINGS HAPPEN NOT EVERYONE IS PERFECT. ALL I GOT SAY IS I WILL NEVER GO BACK TO THIS COMPANY OR RECOMMEND TO ANY OF MY FRIENDS OR FAMILY,
** RIP OFF WARNING ****
In november our washer stopped draining. So, I decided to look around for a new set. With two kids not having a washer is not a possibility. So, i walked into buddy's home furnishings and found what I thought was a decent deal. They offered us the set for $699.00 -- unlimited same as cash. With BOTH sales associates being witness to this. Here comes the first red flag-- they were 45 minutes late and sent one guy to unload them, as I watched him struggle to even get them in the house I joked with him about needing help and he said "no, Im used to not having enough people " .... Day THREE our dryer won't start. I call in and am told its probably the cord, they can't come out for two days. Second red flag. Guess what? They miss TWO service appointments. I had Patrick replace the cord for me. Call back in and let them know. They give me one week credit because I bought the cord with my own money. Great, moving on. February is here... My breaker keeps flipping. I call and set up a service appointment. Guess what? Yupp, THREE service appointments missed. When I call back in to reschedule the sales assosciate then tells me " he doesnt have time to listen to my whining, and theyd get to me when they get to me." NOPE. So I call corporate. I receive a call back from "Brett" the regional manager. He informs me that was the associates last day and he was "going to work for a competitor" and sets up a service appointment and assures me that "jeff, the new manager will take care of this". Ok great. Jeff calls and sets up the appointment, John then comes to swap with a loaner and assures me that "He will give me a call soon and let me know whats happening as theyd have to send it off" Two weeks pass, a weekend passes so I call in.. "Jeff" then informs me that he has been using the dryer to dry his cleaning rags and "hasnt seen the issue" ITS BEEN TWO WEEKS and they hadnt sent it off. Mind you for two weeks I have had a loaner and not had ONE single issue with the electrical. Moving on-- i get the dryer back finally after two more missed swap out appointments and guess what? My dryer is disgusting. There is dirt lining the entire inside and the lint trap is over flowing. Of course I call in and "cassie" tells me "jeff is no longer with them" WAIT FOR IT and "they dont use cleaning rags" Feeling my frustrations yet ya'll? Guess what?!?! THE DRYER STILL ISNT WORKING! So, I schedule ANOTHER service appointment. They fail to show up AGAIN. Mind you at this point my sister just had a stroke and I have five million trips I am making, way too much on my plate and here we go again THEY MISS ANOTHER SERVICE APPOINTMENT. DONE. I call corporate again. "John calls me and we agree that the following Monday he can come swap out the merchandise (at this point my payment is due) and I will Gladly bring in my payment when I have WORKING merchandise. So, saturday "Cassie" calls patricks phone "threatening legal action if I dont return merchandise" yupp. Im FUMING. I immediatley call her back and remind her that John and I had a verbal agreement two days from that point and that I would not be making a payment until THEY COULD ACTUALLY SHOW UP. she calls me a theif . I remind her Buddy's has failed to uphold their portion of the contract and that I had an agreement with John. Yupp, I called corporate. "Brett" tells me "he is going to call the store and work something out" a whole week passes -- no word from Brett. Yesterday "chris" the new manager calls and asks about payment, ARE WE KIDDING?!?!?!?!? Then tells me "he will send the police to my house" when I tell him I have been talking to corporate and was no longer interested in dealing with the store that clearly couldn't communicate. Today , today ya'll. "Brett" finally calls me back. Apparently just losing the $600.00 ive already paid in is okay. "Buddys wont be honoring your agreement to unlimited same as cash" "you now have 52 weeks left" Horrible.
Great customer service. When I purchase items it doesn't take them long to deliver. When I have a issue they resolve it immediately. Im treated like a VIP Customer. Thats why I love this place
Buddy S Home Furnishings is a US Electronics Store based in Murfreesboro, Tennessee. Buddy S Home Furnishings is located at 1218 NW Broad St, Murfreesboro, TN 37129, USA.
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